eBro - Online version 2016

This one day workshop provides teams with an increased understanding of how customers define

“exceptional” customer service, and the behaviors that promote the delivery of consistent

exceptional customer service. The workshop culminates in a exercise in which the team creates

(and commits to) a specific customer service mission statement with supporting objectives. This

mission statement provides the foundation for creating a customer oriented team culture.

OFFERED

Provided to companies upon request.

Teams: Small companies or branches /

Please contact Mike Shands if interested.

divisions within larger companies.

None

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