V-SMART June 2018

Valeo Cataloguing: Developing Everyday To Improve Ease Of Use

At Valeo Service UK we understand the importance of cataloguing. Valeo Service UK recognise that the use of paper catalogues is becoming a thing of the past and in the Internet age, searching via electronic catalogues quickly and efficiently is essential to the end user. Accurate searching of part numbers for specific vehicles using paper or electronic catalogues can be a daunting and tedious task at times, therefore, Valeo Service UK strive to make correct part selection an easy and quick process for motor factors, garages and even members of the public. At Valeo Service UK Technical, making this a reality is our priority! “Valeo Service UK strive to make correct part selection an easy and quick process for motor factors, garages and even members of the public” The Valeo Service UK Technical Team recognises that automotive technology is constantly developing and has therefore significantly enhanced its digital customer support to ensure customer requirements are met and communication of both products and services are improved and cataloguing is no exception! Over the last several years significant resource has been put into ensuring that our catalogue data is improved on a daily basis. Additional tools have been invested in to ensure that electronic cataloguing software such as Tecdoc and AutoCat+ are improved and issues that are found or reported can be updated almost immediately. In the last three years Valeo Service UK have prioritised improving our cataloguing data in Autocat+ as we recognised certain areas of our data required improvements. Significant improvements have been made to our data in Autocat+ in recent years which has resulted in very positive feedback from customers across the UK. To maintain this level and continue to progress, we implement a five step programme to ensure that we are meeting all of your catalogue needs. These five steps consist of the following:

1. Accuracy - Checking of catalogue data in both existing part number applications and new part number applications is carried out to ensure that each part number is linked to the correct vehicle. 2. Efficiency - Additional technical information is added to the part and application fields to help determine correct part numbers quicker and easier. 3. Consistency - Cataloguing rules and standards are applied consistently to each part number in each product family to provide a consistent level of cataloguing quality. 4. Competence - There is nothing more important in cataloguing than professional knowledge; this includes theoretical background as well as technical skills for cataloguing. Knowledge of cataloguing tools is a must-have. 5. Commitment - As mentioned above, knowledge of cataloguing tools is a must-have. Through the our Technical magazine, we will regularly bring you news, user guidelines, ‘How to documents’ (detailing how to make cataloguing easier and more efficient) and much more!

If you have any issues or queries regarding cataloguing please contact Rhodri Griffiths at: Rhodri.Griffiths@ valeo.com

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