V-SMART June 2018

Phil Edwards

Steve Degville

Adam Edney The sun has come out and everyone is winding down their windows for the first time in months! This means the Valeo UK hotline has been receiving plenty of calls on our window regulator range. A regular query this month has been ‘that the wiring loom on the Valeo regulator is not compatible with the original. If the design / shape of the wiring connector is different to that on the vehicle, Valeo will supply a small wiring loom (Comes in a plastic bag) with a fitting instruction included in the regulator box. This is often overlooked and not noticed by the installer. We do our best to also include this information in our application data against the part number in Tecdoc, Autocat+ and Techassist.

Struggling with a tricky application? Spending too much time on a customer request? For some vehicles you may be able save some time and use a vehicle manufacturer electronic product catalogue. Take for instance Citroen and Peugeot. Both have a dedicated website for independent operators whereby you can search for parts via the vehicles VIN. The service box is capable of determining the correct OE part number for almost all components on the vehicle saving you time! This provides vehicle owners, garages and motor factors a free, reliable and easy way of finding the correct OE number for any UK vehicle. The service box is provided on a subscription basis and the first tier of subscription is free which is inclusive of all application functions.

Valeo Service have received several calls this month regarding the fixation holes on some of our wiper motors claiming there is no thread.

In these instances the fixation holes are manufactured with no thread as they are self threading!

As you begin to bolt the unit down, the fixation bolts will produce their own thread and will secure firmly to the bracket. We do our best to also include this information in our application data against the part number in Tecdoc, Autocat+ and Techassist.

By the Technical Hotline Support Team

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