V-SMART June 2018

Have A Question Or Problem You Would Like Us To See? Introducing “Valeo Connected Hotline”

The Valeo Technical Hotline answers calls all over the world and allows its customers and workshops to get product support on fitment issues, product application or cross reference enquiries. Our “We Care 4 You” strategy is the promise to improve our brand’s service to all of our customers individually: distributors, workshops, drivers, fleet owners and insurers. As an Aftermarket Specialist, Valeo’s role is to bring an adapted answer to all customer needs, with customised product offers and added value services. In accordance with this spirit, Valeo has boosted its Technical Hotline services with the launch of Connected Hotline. With Connected Assistance, the Technical Hotline team now offer a new interactive and visual support feature to its callers. In some cases, this allows the Valeo Technical Hotline team to solve technical problems faster and better by seeing what the user sees instead of only using the telephone. This interactive service, based on true augmented

reality, fills the gap and delivers even greater performances.

How does it work?

The Valeo Technical Hotline team now have the ability to remotely take over the control of the callers Smartphone tablet or diagnostic tool camera directly see the user’s problem and give advanced and customised support. This unique and interactive service, based on true augmented reality, fills the gap between a regular hotline and an onsite operation. The Valeo Connected Hotline delivers great performances thanks to the following features: • Real-Time HD Video (on front and rear camera of the Smartphone or tablet) • Hi-Band Audio • Picture Sharing (including Augmented Reality • Drawing and Annotation) • Co-Browse internet pages for a detailed solution • Video sharing • Take and save picture (for case archiving) • Desktop and document sharing

The Valeo Connected enables to: • Improve customer satisfaction by 15% • Increase 1st time fix rate by 35%

• Reduce Repair time by 19% • Reduce car downtime and related costs by 14%

To utilise this excellent service get in touch with us today on: 01527 838300 EXT2

15