Construction World January 2016

TRUCKING

service manager. “We have examined technical competitiveness of ‘cheaper’ parts on the market and find disturbing differences. Take an Isuzu genuine clutch assembly for example – the genuine Isuzu truck part has 17 differing components while the ‘copy’ clutch consists of only nine components that reduce clutch performance, reliability and durability.” Morgan conclude: “Major wearing Isuzu truck parts have been subjected to price alignments that make the choice for a genuine Isuzu

The KANU acquisition will see Isuzu Trucks change from being a typical commercial OEM to an enterprise type of business that has the capacity to initiate and build products according to client specifications. vision of where this new concept of ‘Enterprise’ is heading – “Isuzu Trucks’ franchise culture ... is to offer customers the best ‘Aftersales’ experiences and in doing so we sell trucks.” variable warranties that Isuzu Truck SA is now introducing as a new and innova- tive value to operating an Isuzu truck. Uren offers a final and powerful

truck part a ‘no-brainer’ – it’s worth investigating.” The key to a sustainable ‘Enterprise’

Service is a word that describes customer needs well beyond the gates of an OEM. Service is an aftermarket ‘Enterprise’ activity – it’s all about how customers use a truck and achieve lowest total cost of ownership. Service is about monitoring truck applications from cradle to grave and

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CONSTRUCTION WORLD JANUARY 2016