Citizens Bank Personal Online Banking Resource Guide

2

Table of Contents General Information

Security...............................................................................4 New Enrollment.................................................................7 Current Banking Users. ....................................................9 Logging In.........................................................................10 Home................................................................................11 Transactions Account Details................................................................13 Messages..........................................................................15 Funds Transfer.................................................................17 Activity Center..................................................................19 Statements.......................................................................21 Statement Delivery..........................................................22 Bill Pay Overview ..........................................................................23 Make a Manual Payment................................................24 Search Bill Pay..................................................................26 Edit or Cancel Pending Transactions............................27 Advanced Bill Pay Overview...........................................................................29 Biller Set Up......................................................................30 eBills31 Schedule Payments.........................................................32 Automatic Payments.......................................................33 Change/Cancel Payments...............................................34 View Bill History...............................................................35 Services Address Change...............................................................36 Order Checks...................................................................37 Stop Payment Request...................................................38 Stop Payment Request...................................................39