Citizens Bank Personal Online Banking Resource Guide

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Bill Pay

You can see all Pending and Processed transactions listed on the right-hand panel. To Cancel a Pending Transaction: Edit or Cancel Pending Transactions

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In the Transactions tab, click on Bill Payment . 1. You can view only Pending or Processed transactions by selecting the appropriate button on the right-hand panel. 2. You can see scheduled Pending payments marked in green under the Status header. 3. To cancel a pending payment, click the appropriate line item in the right- hand panel. 4. A new screen will appear. Click Cancel Payment . You will see a confirmation screen to show that this action is complete.