Citizens Bank Personal Online Banking Resource Guide

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Bill Pay Edit or Cancel Pending Transactions

In the Transactions tab, click on Bill Payment . 1. You can view only Pending or Processed transactions by selecting the appropriate button on the right-hand panel. 2. You can see scheduled Pending payments marked in green under the Status header. 3. To edit payee information, like address or phone number, click the icon. 4. To cancel a pending payment, click the appropriate line item in the right- hand panel. 5. A new screen will appear. Click Cancel Payment . You will see a confirmation screen to show that this action is complete.