Adopted Budget Projected Budget 2016-2017
General Government - Network Services Fund
Efficiency Measures Percent of Telecom work orders closed within 3 days Percent of Help Desk calls completed within 3 days Average response time to critical systems and applications problems % uptime on critical servers to include Lawson, Kronos, SQL, Web, Exchange, Apps1, etc % of virtual servers as compared to physical servers Average response time to helpdesk, systems and service requests Effectiveness Measures Percentage of customers rating Network Services as "good" or "excellent" Percentage of identified remote sites with network access
96%
96%
96%
96%
84%
87%
87%
87%
1 hour or less 1 hour or less
1 hour or less
1 hour or less
92%
98%
98%
98%
94%
98%
98%
98%
3 hours
3 hours
3 hours
3 hours
99%
98%
98%
98%
98%
98%
98%
98%
BUDGET SUMMARY
2014-15
2015-16 Budget
2016-17 Adopted
2017-18 Projected
Actual
Expenditures:
Personnel Costs
1,450,160 7,653,699 1,504,477
1,617,976 8,312,629 2,850,000
1,822,669 8,728,304 2,850,000
1,874,786 8,728,304 2,850,000
Maintenance & Operations
Capital Outlay
Total
10,608,336
12,780,605
13,400,973
13,453,090
Total FTE Positions
19.750
20.750
20.650
20.650
Revenues:
Internal Charges
9,525,844
9,714,943
10,040,808
10,040,808
Fund Balance
382,537
113,907
618,600
670,717
All Other
1,430,618
2,951,755
2,741,565
2,741,565
Total
11,338,999
12,780,605
13,400,973
13,453,090
BUDGET HIGHLIGHTS The FY 16-17 Adopted Budget is increasing by $620,368, or 4.9%. The FY 16-17 Adopted Budget includes $300,000 for an upgrade to the City’s computer desktop platform from Microsoft Office 2007 to Microsoft Office 365.
Adopted FY 2016-17 Budget
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