Policy & Practice October 2018

MECKLENBURG continued from page 5

This project is part of the county’s “Bringing

Charlotte region, working in collaboration with the Leading on Opportunity and One Charlotte initia- tives, in creating family stability and paths to well-being. The CRC provides a secure and collaborative work environment for the 100 employees who work within the Center, and an open and friendly envi- ronment for customers. Upon walking into the

Mecklenburg County to You” initiative. There are plans to open five additional place- based service sites throughout the county. Land has been purchased for the second location that may include a public library, appropriate retail, and mixed-income housing on the site. The early success of Mecklenburg County gov- ernment’s first CRC is a good

Mecklenburg County’s Community Resource Center.

indicator of what is to come. “The collaborative effort put forth in the development of the Community Resource Center demonstrates the commitment of Mecklenburg County leadership to improve the quality of life for its residents,” said Rodney Adams, Community Resource Director. “The dedication rendered by county staff, various department leaders, community, and nation-wide eco-system partners, signifies our col- lective effort to strengthen individuals and families, promote health and wellness, and build our community. I am proud to work with such a distin- guished team of professionals.” Rodney Adams is the Director of the Department of Community Resources in Mecklenburg County, North Carolina.

process prevents customers from being placed at the bottom of a queue while awaiting service. The customer waiting area features vending machines with healthy snack options. Families can also take advantage of on-site child care while services are rendered. Processes for simple transac- tions are expedited in the newCRC. Community partners can use the allotted space in the facility to provide seasonal or short-term services to customers. The CRC’s community roomwill open in November 2018. The community room will be a place where county, city, non- profit, faith, and community leaders can meet, discuss, and co-develop solutions addressing local challenges. This space will also be used to provide community- based training in response to training needs identified by the local community. NEICE Clearinghouse; 1—Indiana—is using the CMS and migrating to the NEICE Clearinghouse; 6— Colorado, Massachusetts, Minnesota, Missouri, New Jersey, North Carolina—are building Clearinghouse Interfaces; 1—Kansas— is using the MCMS with Tetrus as a host to meet their unique needs, and 2—Wyoming and Vermont—are still discussing the platform options. 2. Both Final Evaluations are available on the APHSA website, https://aphsa.org , or the AAICPC page under Initiatives/NEICE. 3. Rodinsky, K., Hanson, C., & Vandivere, S. The National Electronic Interstate

building, residents are greeted by staff Navigators. Customers can check-in at a kiosk and receive a ticket or enter a mobile telephone number to be notified when staff is ready to assist them at the service point. Once at the service point, staff members screen customers for all services in the center, creating greater efficiency. The facility features a waiting area and a computer room where customers can complete appli- cations online for services, submit employment applications, search for employment, and receive other information. If a customer needs to access multiple county services or partner agencies, staff arranges cross- service coordination. Technology reduces customer wait times as each service area is queued based on the customer’s original arrival time. This the process of onboarding. Of these 12—Alabama, District of Columbia, Florida, Hawaii, Maryland, Mississippi, Nevada, Rhode Island, South Carolina, Utah, Virginia, and Wisconsin—are using the Case Management System (CMS); 6—Alaska, California, Georgia, Illinois, Iowa, and New York—are using the CMS but migrating to the Modular Case Management System (MCMS); 4— Connecticut, Nebraska, New Mexico, and South Dakota—are using the MCMS; 4—Arkansas, Arizona, Kentucky, and Pennsylvania will be onboarded to use the MCMS; 1—Ohio—is using the NEICE continued from page 27

Compact Enterprise (NEICE) Final Report. Child Trends. May 2018, 11–19.

Anita B. Light is the Director of Practice Innovation and Grant Development at the American Public Human Services Association. Courtney A. Lee is the ICPC and ICAMA Compact Administrator, Florida Department of Children and Families, Office of the Assistant Secretary for ChildWelfare.

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