MSVCC Strategic Plan

MSVCC Strategic Plan Updated September 2017

Strategic Plan 2015 – 2019

Revised April 2017

Approved by MACJC N/A

Table of Contents

I. Executive Summary ............................................................................................ 3

Mission Statement .............................................................................................................3 Rationale ............................................................................................................................3 Vision Statement................................................................................................................3 eLearning Definition ..........................................................................................................4 Strategic Initiatives ............................................................................................................4 Strategic Map for the MSVCC.........................................................................................5

II. Chapter 1: ELC Association Committees.......................................................... 7

eLearning Coordinator Committees 2016 – 2017 .........................................................7

III. Chapter 2: Committee Goals and Objectives................................................. 9

Section 1: Administration Committee Goals .................................................................9 Section 2: Instructional Technology Committee Goals ............................................ 11 Section 3: Quality Committee Goals ........................................................................... 13 Section 4: Support Services Committee Goals .......................................................... 15 Section 5: Training Committee Goals .......................................................................... 18 2003 .................................................................................................................................. 19 2012 .................................................................................................................................. 21 2014 .................................................................................................................................. 21 2017 .................................................................................................................................. 21 IV. Chapter 3: History of the MSVCC Strategic Plan ........................................... 19

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Executive Summary

Mission Statement

The mission of the Mississippi Virtual Community College is to provide educational opportunities to constituencies who live within the various community and junior college districts in Mississippi and to others beyond those boundaries. The mission includes providing access to instructional offerings through advanced technologies for those individuals who currently cannot take advantage of the offerings of the community and junior college through traditional means and to those individuals who are seeking alternative educational delivery systems.

Rationale

College instruction has traditionally been offered to those individuals who appear at the door of an institution of higher learning, present some evidence of having met certain criteria for admission, complete the necessary forms, pay their money, meet classes at prescribed times, places, etc. There are many people in Mississippi who cannot attend college for various reasons of finance, travel, family constraints, work schedules, etc. In a number of cases, these individuals are capable of improving their capability to earn a livelihood if provided access to higher education opportunities. There is a need to provide educational opportunities for individuals who cannot physically attend classes in accordance with time and place constraints as traditionally applied to the typical institution of higher learning. This need can be met to some level of satisfaction by offering courses and services by various means of distance learning.

Vision Statement

The purpose of the strategic plan is to guide the eLearning Association in achieving its vision for the current cycle period (usually four years). Our vision for this strategic cycle is to expand opportunities for student success in online courses by utilizing emerging technologies to accommodate a variety of learning styles, creating more robust online communities, increasing focus on student services, and growing program offerings while ensuring integrity and promoting the benefits of the MSVCC. Focus will be on quality, success, support, and growth .

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eLearning Definition

The term eLearning implies a state of perpetual learning and change, and the letter “ e” in the term implies learning that occurs through all forms of electronic devices: desktop and laptop computers, and, increasingly, mobile devices such as cell phones. One might say, in this digital world, that the “ e” also signifies e verywhere.

Strategic Initiatives

I. Promote opportunities for student achievement (Success)

II. Provide an innovative, high quality learning experience (Quality)

III. Deliver exemplary administrative, instructional, and student support services (Support)

IV. Initiate opportunities for growth and extended educational outreach (Growth)

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Strategic Map for the MSVCC

Strategic Map for the MSVCC

Quality Success Support

Growth

COMMITTEE GOALS

Instructional Technology

Support Services

Administration

Quality

Training

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A1: Increase support to the eLearning offices with regard to administrative, information, and instructional technologies.

I1: Increase support to the eLearning Offices in regards to vendors and tools integrated into the learning management system. I2: Increase awareness of LTIs and vendors based upon emerging technologies.

Q1: Develop recommended standards for quality online education.

S1: Provide support services to online students and faculty using current and emerging technologies.

T1: Provide relevant and current trainings through the MSVCC Academy for faculty and administrators.

A2: Increase awareness of the MSVCC.

Q2: Implement procedures for improvement based on recommended standards for quality online education.

S2: Provide a comprehensive

T2: Increase participation in statewide training.

MSVCC database for consortium use.

A3: Develop benchmarks for student achievement.

I3: Identify vendor contracts that are up for renewal.

Q3: Encourage faculty members to develop and maintain high quality, standards- based online learning environments.

S3: Emphasize the use of the Student Support Services Survey for program and instructional improvement.

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MSVCC Consortium

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Chapter 1: ELC Association Committees

eLearning Coordinator Committees 2016 – 2017

Instructional Technology

Administration

Quality

Support Services

Training

Chair: Tish Stewart

Chair: Haley Duck

Chair: Jennifer Leimer

Chair: Brandi McGraw

Chair: Kim Ellis

Topics:

Topics:

Topics:

Topics :

Topics:

 Policies &

 LTI’s  Vendors/ Partners

 Pedagogy  Evaluation Process  Instructor of the Year

 Enrollment Tool  Website/ Consortium App  Proctoring

 Faculty

Procedures  Strategic Plan  Calendar

Development

 Student

Development

 Budget  Grants

Members: 1. Keri Cole (Hinds) 2. Buffy Matthews

Members:

Members:

Members:

Members: 1. Joan Grimes (ECCC) 2. Katherine

1. Tequila Sunrise (ICC) 2. “Vacant” 3. Sabine Zabarovska (NEMCC) 4. Joseph McKee (CCC) 5. Chris Ryals (MCCB)

1. Alicia Shows (SWMCC) 2. Nancy Parkerson (Holmes) 3. Jennifer James (Hinds) 4. Vanessa Murphy (Co- Lin) 5. Kandace Martin (JCJC) 6. Kim Steinman (NWMCC) 7. Chris Ryals (MCCB)

1. Christa Wilhite (ECCC) 2. Phyllis Johnson (NWCC) 3. Michele Mitchell (PRCC) 4. Holley Harris (MCC) 5. Denise Gilespie (ICC) 6. Brooke Doggett (MCCB) 7. Chris Ryals (MCCB)

(MGCCC) (President) 3. Kimberly Harris (NEMCC)

Puckett (Hinds)

3. Chris Square (EMCC) 4. Michelle Street (MDCC) 5. Ashley Beard (JCJC) 6. Stacey Smith (NWMCC) 7. Brooke Doggett (MCCB)

(President Elect)

4. Krista LeBrun (MCCB)

*MCCB staff will serve as a resource for all committees.

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Chapter 2: Committee Goals and Objectives

Section 1: Administration Committee Goals

A1: Increase support to the eLearning offices with regard to administrative, information, and instructional technologies.

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Goal

Support

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

Job Description has been written but needs approval from ELCA & MACJC & MCCB The MSVCC Innovative Learning & Design Grant Program (MILD Grants) was implemented for the first time in FY15. Update 1: Added additional $5,000 with $3,000 required for PD; Update 2: Added $6,000 disbursement for President Elect for Annual eLearning PD

A1:1 – Explore options for additional, dedicated staff at the MCCB

Hired Chris Ryals as Program Specialist for eLearning

Hiring of additional staff at MCCB

$100,000 for salary & benefits

Fall 2015

Completed

A1:2 – Provide eLearning offices with monetary assistance in the form of mini-grants to provide support to faculty and staff via innovative learning opportunities, as well as design services and activities

This grant program will continue to provide additional monetary support to each colleges’ eLearning division as long as the budget allows.

$150,000 ($10,000 per institution); Update 1: $225,000 ($15,000 per institution); Update 2: $6,000

Spring 2015; Update 1: Spring 2016 ; Update 2: Summer 2016

Implementation of mini-grant process

Completed

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Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Goal

A2: Increase awareness of the MSVCC.

Growth

Status In Progress/ Completed/ Ongoing

How will this be measured? Successful creation of marketing plan

Budget Considerations

Use of Results

Objective

Timeframe

Results

A2:1 – Develop a

Spring 2017

$20,000

In Progress

comprehensive marketing plan A2:2 – Redesign the MSVCC web- site to be more user friendly A2:3 – Create Marketing materials that can be utilized by each college

Successful redesign of MSVCC website

Spring 2017

$10,000

In Progress

Marketing templates delivered to colleges

Spring 2017

$20,000

In Progress

Each college and the MSVCC are in the

A2:4 – Implement mobile-based applications

Implementation of mobile applications

BFAC Mobile App & Texting

process of launching their own

Fall 2015

$40,000

Completed

mobile app and texting component.

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

A3: Develop benchmarks for student achievement

Goal

Success

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

A3:1 – Review current literature related to online student success A3:2 – Define online student success A3:3 – Review and analyze current enroll- ment data A3:4 – Identify deficiencies with current data collection practices A3:5 – Establish measurable benchmarks for online student achievement

Fall Meeting to compile current literature on student achievement

Provide summary of literature to ELCs

Fall 2016

0

In Progress

Agree upon a measurable definition of the success for the MSVCC Provide summary of enrollment data to ELCs Provide list of deficiencies in data collection Establish student achievement benchmarks for the MSVCC

Fall Meeting to define student success

Fall 2016

0

In Progress

Spring 2017

0

New reports from the ET

Fall 2015

0

Ongoing

Spring 2017

0

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Section 2: Instructional Technology Committee Goals

I1: Increase support to the eLearning Offices in regards to vendors and tools integrated into the learning management system.

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Quality and Support

Goal

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

The MELA group is currently in RFP for a new communica- tion tool. This item is going to be closed and moved to another goal and objectives that is more specific with more measurable outcomes. Chris Ryals was hired on at the MCCB in a different role than the

I1:1 – Examine, identify, and recommend emerging instructional technologies that may lead to improvements for teaching and learning

Web demos were conducted on many new instructional technologies. These demos included new communication tools

Presentations, pilots and/or adoptions of new instructional technologies

Ongoing

Ongoing

0

Update: Closed

eLearning Technical Specialist.

I1:2 – Provide support for transition during implement- ation of instructional technologies

Due to a hiring freeze at MCCB, this position is on

Need for new MCCB eLearning Technology Specialist

Ongoing

However, he has taken on some of the Responsibili-

Successful implementation

Ongoing

Update: Closed

hold until the freeze is lifted

ties of the eLearning Technical Specialist

until hiring is able to take place. Piloting a new web conference- ing and instant messaging applications (Blackboard

After identifying deficiencies with the current communication tool, BlackBoard Collaborate, the MELA group decided to look for other possibilities for communication tools

I1:3 – Identify deficiencies with current and potential instructional technologies

Provide presentations and summaries of data to ELCs

Ongoing

Ongoing

0

Update: Completed

Ultra and Zoom) to possibly replace

Blackboard Collaborate and in RFP for new tool

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Quality, Success, and Support

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

I2: Increase Awareness of LTIs and vendors based upon emerging technologies

Goal

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

I2:1 –Identify the technology needs or wants of the MELA Group I2:2 – Research and examine 3 emerging technologies or vendors per year I2:3 – Present the findings of the research and demo to the MELA group during the monthly meeting or immediately following

Number of Responses from the MELA Group

1 Year

0

In Progress

Number of demonstrations watched by the committee

1 Year

0

In Progress

Number of presentations per year

1 Year

0

In Progress

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

I3: Identify vendor contracts that are up for renewal

Goal

Quality

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

I3:1 – Conduct a survey of satisfaction of current products or services I3:2 – Evaluate the cost of current products or services

Yearly evaluation but ongoing

Analysis of survey results

0

In Progress

Yearly evaluation but ongoing

Usage Reports

0

In Progress

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Section 3: Quality Committee Goals

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Q1: Develop recommended standards for quality online education.

Goal

Quality

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

The Quality Sub- Committee will recommend that Quality Matters be adopted at the consortium level as a supplemen- tal resource or incentive for increasing quality in MSVCC online courses.

Q1:1 – Research literature and data regarding quality online courses

Possible expanded professional development

Provide report of compiled data

Completed Fall 2016

Fall 2016

Q1:2 – Develop recommended quality standards

Provide report of recommended standards

Spring 2017

0

In Progress

Q2: Implement procedures for improvement based on recommended standards for quality online education.

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Goal

Quality

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

Q2:1 – Identify areas of needed improvement based on recommended quality standards Q2:2 – Recommend training or tools to support improvement opportunities based Quality Matters (QM) Standards Q2:3 – Evaluate effectiveness of recommended measures of improvement

Core Course Evaluation Guide

Spring 2017

0

In Progress

Provide documentation of submitted recommend- ations

Fall 2017

0

Upon completion of QM Certified Course Status

Retention Rates

0

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Q3: Encourage faculty members to develop and maintain high quality, standards-based online learning environments

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Goal

Quality

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

Q3:1 – Develop a certification program to recognize high quality courses Q3:2 – Create incentive opportunities for regional and national professional development

Recommend certification program to ELCs

Dependent on program outline

Fall 2017

Provide guidelines for expanded professional development

Dependent on program outline

Spring 2018

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Section 4: Support Services Committee Goals

S1: Provide support services to online students and faculty using current and emerging technologies

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Goal

Support

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

Smarter- Proctoring was implement- ed statewide for all 15 colleges’ 55 testing centers the summer of 2015.

S1:1 – Adopt a proctored test management system

Implementation of proctored test management system

Smarter- Proctoring

Summer 2015

$150,000

Completed

S1:2 – Recommend a revised formula for determining sufficient proctoring services S1:1 – Review and recommend the adoption of a mobile app for communica- tion for online students. S1:2 - Provide and maintain a public resources community that communicates services and

Update Policy & Procedure Manual with revised policy

Summer 2015

0

In Progress

Each college and the MSVCC are in the

Implementation of mobile app

BFAC Mobile App & Texting

process of launching their own

Summer 2015

$40,000

Completed

mobile app and texting component.

Development of resource community

Fall 2015 Spring 2018

$1,000 to hire a course developer

programs available through

MSVCC for faculty and students

ELCA voted to adopt Refer Tutor Report as an additional feature of NetTutor. Plan to have it launched during Fall 2015.

S1:3 – Enhance the current tutoring system to include a referral process

Implementation of tutoring referral system

In progress Complete

Fall 2015

$80,000

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Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Goal

S1: Continued…

Support

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

S1:4 – Adoption of new and collaborative IM tool for Student/ Instructor/ Administrator Communica- tion within the LMS S1:5 – Usage data for the IM tool for Student/ Instructor/ Administrator Communica- tion within the LMS

Pilot of System during Spring 2018

After RFP Completion (Pilot Period)

$2 Million

Auditing the tool based on all levels of usage

Annually

0

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

S2: Provide a comprehensive MSVCC database for consortium use

Goal

Support

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

S2:1 – Implementa- tion of new MSVCC data system S2:1 – Successful Implementa- tion of Attendance Reporting in the ET S2:2 – Identify issues with MSVCC database

Deployment of new Enrollment Tool

New ET was launched in Summer 2015

New Enrollment Tool

Spring 2015

0

Completed

Pilot of System during Summer 2017

Spring 2018

0

In Progress

Provide recommenda- tions for improvement based on issues identified

Spring 2015

0

In Progress

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S3: Emphasize the use of the Student Support Services Survey for program and institutional improvement.

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Goal

Support

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

S3:1 – Increase awareness of and participation in the Student Support Services Survey S3:2 – Analyze results of the Student Support Services Survey S3:3 – Make recommenda- tions for improvement for student

Provide results of the Student Support Services Survey

Summer 2016 Review Annually

0

Provide documentation of results

Fall 2016 Review Annually

0

Provide recommenda- tions to ELCs

Spring 2017 Review Annually

0

support services

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Section 5: Training Committee Goals

T1: Provide relevant and current trainings through the MSVCC Academy for faculty and administrators.

Support and Success

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Goal

Status In Progress/ Completed/ Ongoing

How will this be measured?

Budget Considerations

Use of Results

Objective

Timeframe

Results

T1:1 – Develop training on retention methods and use of retention tools strategies T1:2 – Develop training for test

Delivery of training

Fall 2015 Ongoing

ELT/Academy manpower

In Progress

Fall 2015 (pending implementa- tion of statewide system) Ongoing

scheduling system and virtual proctoring

Delivery of training

ELT/Academy manpower

In Progress

T1:3 – Develop training on proper instructional strategies, pedagogy and tools T1:4 – Provide Quality Matters rubrics, tools, and resources

Delivery of training

Fall 2015 Ongoing

ELT/Academy manpower

In Progress

Delivery of training

ELT/Academy manpower

Ongoing

In Progress

training for future QM Initiatives

Which Strategic Initiative does this support? (Success/Quality/Support/Growth)

Support and Quality

Goal

T2: Increase participation in statewide training.

Status In Progress/ Completed/ Ongoing

How will this be measured? Provide participation report and comparison of

Budget Considerations

Use of Results

Objective

Timeframe

Results

T2:1 – Implement MSVCC Academy marketing plan T2:2 – Increase the variety of Academy offerings trainings based on the Dean’s and Director’s Needs Assessment Survey

0 Cost of Canvas Catalog & Mail Chimp Blasts

Spring 2015 Ongoing

In Progress Ongoing

Academy enrollment

Implementation of more Academy offerings

$25,000 ELT/

Spring 2015 Ongoing

Ongoing

Academy Manpower

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Chapter 3: History of the MSVCC Strategic Plan

2003

On September 8, 2003, Dr. Howell Garner requested that a statewide committee be formed to establish a strategic plan for the Mississippi Virtual Community College (MSVCC) consortia and for the state Network Support group. Representation from various professional groups and colleges across Mississippi were selected. The members of the MSVCC Strategic Planning Workgroup include:

 Dr. Cheryl Thompson-Stacy, Mississippi Gulf Coast Community College

 Dr. David Durham, Hinds Community College

 Ms. Ellene McCrimon, Itawamba Community College

 Ms. Mitzi Johnson, North East Community College

 Mr. Mark Smith, Mississippi Gulf Coast Community College

 Mr. J. P. McInnis, Copiah-Lincoln Community College, and

 Mr. Jason Pugh, State Board for Community and Junior Colleges.

On November 10, 2003, the Distance Learning Coordinators (eLC) Association began working on the MSVCC strategic plan. The association first reviewed the existing mission statement and felt it appropriately defined the purpose of the MSVCC consortia. The association next developed a three-year plan comprised of five primary strategic initiatives: training, technology, quality, support, and administration. The five strategic initiatives chosen will serve as the foundation for ensuring that the MSVCC can continue to support offering high quality educational opportunities to constituencies who live within the various community and junior college districts in Mississippi and to others beyond those boundaries.

The purpose of that strategic plan was:

 to provide high quality statewide training programs for personnel involved with the MSVCC consortium;

 to provide a secure, stable, and scalable network infrastructure that supports all administrative and instructional goals;

 to ensure the quality of courses developed and presented as a part of the Mississippi Virtual Community College; and

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 to provide online student and faculty support services; and,

 to provide administrative structures within the consortium that will pursue the necessary steps to ensure an effective, efficient, quality, educational experience for all MSVCC students.

Members of the eLC Association were divided into sub-committees designed to develop goals and objectives for each strategic initiative. The members of each Planning Sub-Committee included:

 Administration Sub-Committee : Ms. Audra Kimble, Holmes Community College; Ms. Ellene McCrimon, Itawamba Community College; Mr. Jason Pugh, State Board for Community and Junior Colleges (ADDED: Tish Stewart, Holmes Community College)

 Training Sub-Committee : Ms. Susan Cumberland, East Mississippi Community College; Ms. Margaret Britt, Copiah-Lincoln Community College; Ms. Janice Poole, Pearl River Community College; and Mr. Mark Smith, Mississippi Gulf Coast Community College (ADDED: Andrea Scott, East Mississippi Community College; Laura Lofton, Copiah- Lincoln Community College)  Technology Sub-Committee : Ms. Jennifer Leimer, Mississippi Gulf Coast Community College; Mr. J. P. McInnis, Copiah-Lincoln Community College; Ms. Alicia Shows, Southwest Mississippi Community College; Mr. Robert Strawbridge, Mississippi Delta Community College (ADDED: Jackie Bailey-Hall, Mississippi Delta Community College)

 Quality Sub-Committee : Curtis Kynerd, Hinds Community College; Letha Richards, Coahoma Community College; Hubert Yates, Meridian Community College

 Support Sub-Committee : Mr. Jason Pugh, State Board for Community and Junior Colleges; Mr. Mark Smith, Mississippi Gulf Coast Community College; Jennifer Wamsley, Northeast Mississippi Community College; Natalie Young, Northwest Community College (ADDED: Terri Windham, East Central Community College)

Each sub-committee broke their strategic initiative into one or more broad strategic goals. Each goal was then further defined into strategic objectives. Suggested responsible persons, potential costs, and suggested timelines, for completion of each strategic objective were developed. The sub-committees presented their work to the eLC Association for comment and review and through a consensus decision; the strategic plan was approved for submission to the MSVCC Strategic Planning Workgroup. After final approval of this strategic plan by the MSVCC Oversight Committee, the eLC Association will begin work on the operation plan that will be used to implement this strategic plan.

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2012

The ELC Association added the current vision statement and decided the focus of their strategic plan would be on four key areas: retention, quality education, support services and growth of the MSVCC.

2014

In recent years, the Mississippi community college system has seen a tremendous increase in the use of eLearning and instructional technologies. These technologies are being utilized in all instructional venues and are not just limited to the online environment. In addition, the summer of 2013, the MSVCC transitioned its learning environment from Blackboard to Canvas, resulting in new and innovative ways to deliver instructional technology as well as creating a substantial financial savings. Therefore, the ELCs believed it was imperative to revisit the MSVCC Strategic Plan to better align MSVCC’s initiatives, goals, and objectives.

2017

The MSVCC Strategic Plan was updated from a Microsoft Word document to an iBooks document and formatted as a Flipping Book digital book. In August 2017, it was converted back to a Word document due to the need for a printable version.

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