Ombud Council AR 2026

PART B: PERFORMANCE INFORMATION

4.2.2. Annual Performance Report Table The Ombud Council presents the following Annual Performance Report Table for the 2025/26 financial year. Table 7: Annual Performance Report 2025/26 PROGRAMME 1: ADMINISTRATION

Planned Annual Targets

Actual Achievement 2025/26 Clean audit for 2024/25 confirmed – (Note: Clean audit with no findings subsequently also confirmed for 2025/26.) Achieved – no significant internal audit findings during the financial year Framework noted by Audit & Risk in Q2 Committee meeting Achieved – quarterly risk reports tabled and noted by Audit & Risk Committee as part of GRC reports Achieved – quarterly compliance reports tabled and noted by Audit & Risk Committee as part of GRC reports

Reason for Deviation

Outcomes

Outputs

Output Indicators

Corrective Action

1.1.1 External audit report confirming unqualified external audit opinion

Unqualified external audit opinion

N/A

N/A

1.1.2. Internal audit report confirming no material findings 1.1.3 Date on which compliance framework is noted by Audit & Risk Committee 1.1.4 Dates on which quarterly risk reports noted by Audit & Risk Committee 1.1.5 Dates on which quarterly compliance reports noted by Audit & Risk Committee 1.1.6 Percentage achievement of EE Plan targets

No material internal audit findings

N/A

N /A

1.1 Effective financial, performance reporting,

1.Good Governance and operational efficiency, underpinned by effective systems and controls, are embedded

Framework noted by A&R in Q1 Committee meeting

Delay in procurement of service provider

N/A. Target met in Q2

compliance, and risk management systems

Quarterly

N/A

N/A

and controls implemented

Quarterly from Q2 A&R Committee meeting onwards

N/A

N/A

As per EE Plan targets Achieved – EE plan targets met

N/A

N/A

Ombud Council 2025/26 Annual Report

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