Connswater Homes Tenant Handbook

Stage 4 If you are still not satisfied with the outcome of the complaints procedure you should then contact the Commissioner for Complaints for Northern Ireland (the Ombudsman). His offices can be contacted for advice on: Freephone 0800 343424 or by writing to: The Ombudsman, Freepost, BEL 1478, Belfast BT1 6BR It should be noted that the Ombudsman normally expects that a tenant will have used the Association’s internal complaints procedure before bringing a complaint to him. Our complaint policy is also on our website www.connswater.org.uk

If you still feel that it is necessary to complain they please follow this procedure:

Verbal or written complaint to the Complaints Handling Manager

Complaints Handling Manager will seek to resolve the matter

If you are still dissatisfied

Chief Executive will reply stating reasons for his/her decision

Verbal or written complaint to the Chief Executive

If you remain dissatisfied

Verbal or written complaint to the Chairman of the Board of Management

The matter will be referred to the Board of Management & a response issued

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