Connswater Homes Tenant Handbook

Repairs & Maintenance Connswater Homes tenants all receive a separate Repairs Manual, the following is general information regarding repair times and emergencies Emergency Repairs Connswater Homes use a company called Telecare to provide cover for emergency repairs after 4.30pm on weekdays, at weekends and during holiday periods. Therefore, if you have an emergency repair which cannot wait until the office re-opens, you should telephone: 0800 731 3081 The Telecare staff member who will answer your call will know which repairs the Association deems to be an emergency. If your repair falls into this category a contractor will be sent to your home to deal with the repair. It may not always be possible to completely fix the problem during this visit, but it will at least be made safe until the next day. Telecare will tell the Association if a callout has been made to your home and we will ensure that it is followed up if necessary. PLEASE DO NOT USE THIS SERVICE IF IT IS NOT A GENUINE EMERGENCY OR YOU WILL BE CHARGED FOR THE CALLOUT. If you are in any doubt, please call the Freephone number and ask for advice. If there is a dispute as to whether the repair should be dealt with as an emergency, or not, then Telecare will contact a member of staff from Connswater Homes and their decision shall be final.

REPAIRS & MAINTENANCE

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