Connswater Homes Tenant Handbook

Repairs we will carry out List of Emergency Repairs (not exhaustive) • Total or partial loss of electrical power (where this is caused by household appliance then a charge will be made) • Unsafe power, lighting socket, or electrical fitting where it is anticipated that this is causing imminent danger and cannot be treated as urgent • Total loss of water supply caused by the Association’s fixtures or fittings • Total loss of heating where no other form of heating has been offered • Blocked flue to an open fire or boiler • Blocked or leaking foul drain, soil stack or toilet pan where there is no other working toilet in the dwelling • Leak from water tank, heating pipe or cistern (where this is caused by tenant neglect then a charge will be made) • Insecure external windows (except glazing) • Door entry phone (where dwelling is occupied by a tenant with mobility problems or in area of communal access) • Insecure front or rear door (where this is caused by tenant neglect a charge will be made) • Toilet not flushing , where there is no other working toilet in the dwelling • No hot water, if no other facilities exist for bathing or showering • Loose or detached bannister or handrail • Gas leaks - tenant’s should immediately call Phoenix Gas on 0800 002 001 List of Urgent Repairs (not exhaustive) • Leaking Roof • No hot water if no other facilities exist for bathing/showering (this may be upgraded on medical grounds) • Partial loss of water supply • Partial loss of heating • Rotten timber flooring or stair tread • Removal of graffiti • Blocked pipe outside dwelling (choked sinks/plugs are tenant’s responsibility)

REPAIRS & MAINTENANCE

Charges will be made if blockage has been caused by tenant neglect

List of Routine Repairs (not exhaustive) • Faulty extractor fan • Faulty kitchen unit excluding minor works • Plasterwork excluding minor repairs • Repairs to external ironmongery

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