Connswater Homes Tenant Handbook

YOUR HOME

Moving In • You will receive a copy of your Tenancy Agreement • You will be encouraged to claim Housing Benefit • You will be asked to sign a Good Neighbour Agreement • We will collect some statistical information • We will demonstrate features in your home • We will explain the importance of paying rent on time • We will explain our repairs service • A new tenancy visit will be carried out by staff within 8 weeks of you moving in • A follow-up visit will be done around 9 months Housing Benefit • You should apply for Housing Benefit as soon as you sign for your house • Staff at our office will assist you with paperwork • For your peace of mind application forms can be copied and stored at the office • It is your responsibility to make the claim • Do not ignore requests for information • Applications cover both rent and rates • Claims are assessed by the Northern Ireland Housing Executive • You must advise Connswater Homes and the NIHE of any changes in your circumstances Paying Rent & Rates • You will be charged rent & rates from the tenancy start date on your tenancy agreement • Rent is charged to you account every Monday • Payments are not accepted at the office • You can pay your rent by • Swipe card free of charge at Payzone outlets. There is a small charge for lost cards, faulty cards are replaced free of charge • Standing order, forms are available from the office, your bank or building society may charge for this • If it is necessary to increase your rent this will be effective from March 31st and you will recieve one months notice

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