New Restaurant Guide

U.S. KEY EQUIPMENT

SUPPLIER DIRECTORY

The Equipment Supplier Council has heard that one of your biggest challenges is knowing who to call when you have equipment questions. This directory was developed in an effort to further steward communication between the equipment suppliers and our restaurants. Please post this in your restaurant and visit the US Operations - Equipment website on AccessMcD for additional equipment tools and information.

Contact Local Service Agent → Contact your local service agent for parts or service needs. Communicate issue to service agent • Urgency • Response time expectation • Information on equipment and the problem • Request phone assistance if possible

→ Contact Supplier Liaison → Contact McDonald’s ESPF Line

Contact the Manufacturer’s/ KES Local Representative Contact your local equipment manufacturer’s representative or KES Market

The equipment manufac turer should be contacted (see supplier contact info on following pages) if the service company or local representative cannot resolve the issue.

If satisfaction has not been achieved, contact the McDonald’s ESPF Line (see detail below).

Manager to expedite problem resolution.

What is the ESPF

Call

877-MCD-ESPF

Enter this URL (https://prodp.mcdexchange.com/mcdonalds/ us/natl/orc/espf.html) into your web browser's address line to access submittal by e-mail.

or

(Available only in the U.S. markets)

It escalates your feedback immediately to the appro priate equipment supplier so they can take swift action to manage your issue properly.

It helps measure and identify equipment servicers that are not meeting McDonald’s quality standards by documenting and tracking your feedback.

In the U.S. call 877-MCD-ESPF (877-623-3773) to speak live to an agent or enter the URL https://prodp.mcdexchange.com/ mcdonalds/us/natl/orc/espf.html to share your feedback about a recent or recurring servicer event at your restaurant. NOTE : Do not call the ESPF line to schedule an initial routine service call.

Use this dedicated toll-free phone number as a fast and easy way to report feed back about an equipment servicer visit or a recurring servicer-related issue.

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