New Restaurant Guide

RETURN MATERIAL AUTHORIZATION POLICY

RMA TERMS AND CONDITIONS

Each item of new, standard, unused, undamaged, Fabricated Equipment or Buy Out Equipment, which H+K approves the return to H+K, will be subject to a re-stocking charge (payable by O/O to H+K) of twenty dollars ($20.00) or twenty percent (20.0%), whichever is greater, not to exceed one thousand dollars ($1,000.00) per item of its purchase price, plus associated freight charges and refurbishment charges. These fees will be deducted from the credit issued. Items valued at one hundred dollars ($100.00) or less are typically not returned due to limited credit issued once appli cable fees are applied. However, if the return is the result of H+K’s error (such as over shipment or incorrect equipment shipped) H+K will pay freight costs and will not assess any restocking charge. Equipment returned to H+K damaged, used, or not of standard issue will have the reasonable value determined by H+K. Equipment approved by H+K for return must be accompanied by a Return Material Authorization number. Additional details are listed below. If H+K is picking the item up: 1. What condition the equipment is in: Does it need packaging or crating? Is a lift gate needed for pick-up? 2. Where is it being picked up (complete address) (if not at store location)? 3. Who is the contact at that location and best hours to reach that person? 4. What is the phone number at that location? 5. Date that equipment needs to be picked up by if needed out by an opening date. Do not use ASAP, all equipment will be picked up ASAP.

If the customer is returning the item: 1. Must obtain an RMA number from H+K administration.

2. Must be returned with RMA number written on outside of packaging. 3. How will it be returned (needs to be sent in a manner that can be tracked)? 4. Must be returned within 30 days to receive possible credit. 5. Must be returned in a new or re-sellable condition.

Only items returned in new condition in the original packaging will receive full credit, less restocking and freight charges.

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