Stanford Federal Credit Union Online Banking Guide for Members

Tools & Requests

Card Dispute

With the Card Dispute feature you can easily send a dispute regarding specific transactions.

Click Tools & Requests then Card Dispute tab. 1. Select whether the transaction was fradulent or non-fradulent. 2. Select if the transaction was international. 3. Enter the necessary information. 4. Select if the card was credit or debit. 5. When completed, click Submit .

You will receive a secured mesage in Online Banking from an SFCU employee providing you with the next steps and possible provisional credit.

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