Customer Loyalty Newsletter - February 2018

oNe ProFessIoNaL team

Issue 17

Customer Loyalty February 2018

In this issue:

IS A FANTASTIC PRODUCT ALONE ENOUGH FOR TRUE SUCCESS? ToAllWagnerEmployees -FromCodyEldridgeandBradCofield:

Cover story Is a Fantastic Product alone enough for true success?

Good Job report

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Great Work! New Challenge!

NPs scores

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Learn More about Loyalty:

Click here and subscribe to the Daniel Group Blog. The Daniel Group is the provider Wagner uses to conduct our customer loyalty surveys.

a fantasic product will only take you so. I have argued that a strategy based mainly on product differentiation; without considering other aspects of a customer’s journey, is not a robust strategy for the long run. Why?


Have questions? Call Talina Jones at extension 3216.

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