IKL Knowledge

Opera Reservations Process Manual

2015

4.12

Updating Guest Profiles in Opera

Check In

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From the dashboard, select the guest reservation

• •

Select the [...] next to the Guest Name

Update any new information from the Registration card. Ensure you complete the name and address information in full. Capture the individual guest email address so they will receive the Guest satisfaction Survey on email

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[OK] to save and close

4.13

Attaching a new Guest Profile onto a Reservation on Check In

You may need to attach a brand new profile on the booking most commonly if someone books more than 1 room in the same name. All reservation records should accurately reflect who is actually staying in the room

•

From the dashboard, select the guest reservation

• • • • •

Select the [...] next to the Guest Name

[SEARCH]

Search for the name of the correct guest for the room If no match [NEW] and complete the profile in full

If a match [EDIT] the matching profile and check it is complete and up to date

CONTINUED

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Innkeeper’s Lodge

Opera Process Manual