IKL Knowledge

Opera Reservations Process Manual

2015

Check In

4.15.2

Check in a Prepaid Late Arrival (More than 1 night)

• • • •

Locate the guest booking from the Dashboard. It will have status NO SHOW Select REINSTATE and [YES] to confirm. The reservation window will open Check in the Guest. The Deposit will mature as a normal check in Manually post the first night’s accommodation in Opera and follow the same steps as a reservation not paid

4.15.3

Processing an Unpaid Late Arrival (1 night stay only)

• • • • • • •

Locate the guest booking from the Dashboard. It will have status NO SHOW

Register the Guest using the registration form as normal

GO TO OPTIONS > BILLING

POST the full charge for Accommodation Manually Post the Payment Manually to the correct payment type

[SETTLEMENT]

IMPORTANT - NOTE THIS IN THE HANDOVER DIARY as guest is not checked in.

4.15.4

Processing a Prepaid Late Arrival (1 night stay only)

• •

Register the Guest using the registration form as normal GO TO OPTIONS > BILLING and [YES] to this message below

• • •

Manually post the room rate to code 1000 – Accommodation

[SETTLEMENT]

IMPORTANT - NOTE THIS IN THE HANDOVER DIARY as guest is not checked in.

CONTINUED

39

Innkeeper’s Lodge

Opera Process Manual