IKL Knowledge

Opera Reservations Process Manual

2015

7. Billing Processes

Billing

7.1

Understanding the Billing Screen The main transaction codes for revenue for lodges are as follows in OPERA:

1000 – Accommodation 1002 – No Show Charge 1004 – Late Cancellation Charge 1006 – Cancellation Charge 1008 – Early Departure Charge 1010 – Late Departure Charge 1012 – Smoking Charge 1014 – Lodge Damage / Theft Charge

7.2

Checking Out Guests

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From the Dashboard, GO TO QUICK CHECKOUT

Log onto Cashier

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[C/O ZERO] will allow quick check out of all DUE OUT guests who have a Zero Balance

• •

Change room statuses to DIRTY

If all guests still have a balance, it is likely that the End of Day Process has not fully completed. Do not proceed to check out if this is the case until you have investigated and resolved if this is the case. Call the Reservation Support Line if necessary Gift Experience Stays WILL have a balance on this screen. See separate section on checking these bookings out.

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CONTINUED

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Innkeeper’s Lodge

Opera Process Manual