IKL Knowledge

Opera Reservations Process Manual

2015

Billing

7.8

Refund Corrections and Adjustments

You may need to refund or correct charges in the Opera billing window for the follow- ing typical reasons:

•

Guest has complained and you have offered refund or partial refund

• • •

Overcharged/Double charged

Wrong card charged

Early departure

• • • • •

From the Dashboard, locate and select the reservation

[OPTIONS] [BILLING]

[POST]

Select Correct REVENUE Code (i.e. what is it you are refunding – usually 1000 Accommodation or 2000 Breakfast)

• • •

Enter the amount as negative figure

In supplement enter reason for refund; in reference enter your initials.

[POST]

• • • • •

[PAYMENT] (i.e. how are you making this refund?)

Tab down to Amount

Enter amount as a negative figure In reference box enter reason for refund

Card Number and card type should be the same as the card used to pay originally

• •

Tab down

[Post]

CONTINUED

48

Innkeeper’s Lodge

Opera Process Manual