IKL Knowledge

Opera Reservations Process Manual

2015

Billing

7.9

Splitting the Billing Screen to Tidy up Invoice

To split your bill screen to remove any error postings from guest bill:

•

Select errors postings to move [Right Click] Use X to select more than one transaction

• •

Select [Transfer to Window]

Select Window 2

7.10

Charging Damages/Smoking (Managers)

• • • •

From the Dashboard Search for the guest/room that you need to Charge

GO TO OPTIONS > BILLING to access the Guest Bill

Use [REINSTATE] then REOPEN the folio if already checked out POST on the Charge to the correct Transaction Code e.g. 1012 Smoking Charge [PAYMENT] post the payment in Opera to pay off the charge, after you have taken this via the till system

•

• •

[CLOSE FOLIO]

[CLOSE]

The Manager/Assistant Manager should speak to the guest to confirm there is a charge due.

CONTINUED

50

Innkeeper’s Lodge

Opera Process Manual