IKL Knowledge

Opera Reservations Process Manual

2015

8. Close of Business Procedures

Close of Business

8.1

Opera/Zonal End of Day Preparation

Before running your End of Day you procedure in Opera you must take the following steps:

• • • •

Attempt to contact any late arrivals to determine their ETA.

From the Opera Dashboard select “Reports”

Print the “DASH07 Posting Journal by Cashier” selecting today’s date Check each payment posted on Opera against your PDQ receipts and cash to ensure all balance and the payment method in Opera matches the actual payment method used This report will also show any payments CRO have taken that day, which will match the CRO daily email If there is a transaction on the report with no corresponding payment (cash or card transaction) then capture and correct this When all lodge payments have been cross checked in Zonal and Opera, End of Day Can be run

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8.2

The Opera End of Day Process

• • •

From the Dashboard, select START END OF DAY Ensure you are running the correct date!

[LOGIN]

•

The system will run through the following five steps [START]

CONTINUED

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Innkeeper’s Lodge

Opera Process Manual