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Opera Reservations Process Manual

Opera Process Manual 2015

2015

Daily Checklist 10 Management and Reporting 10.1 Daily Checklist Week Commencing  Period and Week  10. Management and Reporting

Management and Reporting

10.1

AM Tasks 

Sun 

Mon 

Tue 

Wed 

Thu 

Fri 

Sat 

Check No Shows and  advise CRO (email) if  they should be charged  or not  Deal with any matters  from the lodge  handover diary  Follow up on  maintenance issues and  Out of Order Rooms   Print Breakfast Report  for Breakfast Host  Print Arrivals Report  and do arrivals checks  Print Housekeeping  reports and note  special  requests/sofabeds/cots  etc  Print Departure  Reports   Print Guests in House  Update Room Status in  Opera once rooms are  cleaned  PM Tasks  Print Registration Cards  Check in guests as they  arrive  Retain paperwork e.g.  Gift Experience  Vouchers/Friends and  Family Vouchers/TP  Auth Forms, Signed Reg  Print Guests in House  report every few  hours  – retain  Transfer Reg card info  into Opera guest  profiles  Run DASH07 Posting  Journal by Cashier  Report ‐ check all  payments which have  been processed in  Opera by the lodge are  accounted for (e.g. PDQ  Slips, cash  taken)  Run End Of Day Process  in Opera at end of shift  Cards, Folio  information  Report and retain  Allocate Rooms for  Special Requests 

Opera Process Manual 2015

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CONTINUED

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Innkeeper’s Lodge

Opera Process Manual