IKL Knowledge

Daily Room Checks

Room 1 Room 2 Room 3 Room 4 Room 5 Room 6 Room 7 Room 8 Room 9 Room 10

Bedroom: Room smells fresh

Innkeeper's Lodge Do not disturb sign on back of door Door closer & frame dust free (fire sign present & clean)

Skirting boards / walls dust & mark free Carpet clean & mark free (under bed) Ceiling cob web free All lights working / no bulbs out (dust free) 2 clean spare pillows Spare bath sheet & hand towel 6 or more hangers - 3 standard and 3 clip style Wall by bin / kettle clean & mark free

Clean Bin with liner (check inside waste bin) Mirrors & pictures polished and smear free All draws empty & clean (hair dryer clean & working) Heating correct temp Wake-up call facility working on TV & clock set correctly TV dust free front & back Window sill & Windows clean & dust free Net curtains clean & not pulled/frayed Digital Channels ALL working Curtains & pelmet clean & well hung Sofa bed (including behind) and desk chair tidy & clean TV Remote control working and sat in Non Smoking tent card Bed made with tidy corners. Cushion clean & present All bedroom furniture dust free Desk & Tea Tray Kettle clean & empty of water Tea tray clean with no dust behind it Tea tray complete with Mugs, T-Spoons, Biscuits, Milk portions, Twinings t-bags, coffee, de-caffe coffee, White Sugar, Brown Sugar & Sweetner sachets (enough items to make enough of 4 products) Extra if Family room Guest Satisfaction Card card available on desk Guide to hotel services card - (complete with emergency phone number) Telephone clean & working Telephone instructions on display in correct format Current menu on the desk

Room 1 Room 2 Room 3 Room 4 Room 5 Room 6 Room 7 Room 8 Room 9 Room 10