IKL Knowledge

Policies & Procedures

FIRE HEALTH & SAFETY

7. Fire Procedure for guests with disabilities

Fire Procedure for guests with disabilities

Deaf Call alarm beacons As we have guests sleeping overnight there is an increased risk to guests with disabilities. For this reason we have the fire alarm beacons. These are linked to the fire alarm and have a flash- ing beacon and vibrating pod that can be placed under a guest’s pillow to notify them if the fire alarm sounds. Every lodge must have two of these units; they need to be tested each period when completing the Accommodation business checks and stored safely. Personal Evacuation Plans More detail will be covered later regarding guests with disabilities under the Equality Act, however where we have guests staying in our hotel that have a disability, we are under a duty to make sure they can get out of the hotel safely in the event of an evacuation. Any guest with a disability should be asked if they need specific help in the event of an evacuation. The details of this should be recorded in the Personal Evacuation Plan form.

This must then be held with the guest in house report and must be given to the night porter/ cover each night so they know which rooms are occupied sand which guests require assistance.

8. Keeping an up to date list of in house guests

In House Guest List

For the purposes of emergency evacuation it is essential we keep an up to date list of guests who have checked in.

Guests are checked in using the OPERA system. This must be done as soon as they arrive to ensure all guest will appear on the Guests in House report when it is printed.

9. First Aid

First Aid

See section 3.12 of the Retail Health and Safety policy.

It is company policy that 3 people per business are trained in Emergency First Aid at Work.

Night porters and night cover must also be trained to the same level.

The number of people trained per business is monitored by Learning Admin who will ask for nominations where required.

It is not necessary for the lodge to have a separate first aid kit but a night porter must be able to gain easy access to a first aid kit if required.

10. Guest Illness / Medication

Guest Illness / Medication

If a guest becomes ill during their stay, under no circumstances should an M&B employee p rovide medication. The only exception to this would be where the guest has a doctor’s prescription.

If it is felt necessary, a local doctor should be called to assist the guest, or depending upon the guests condition call 999 if the situation dictates.

Where a guest is suffering from illness and cannot vacate their room, the room must not be serviced by the housekeepers.

11. Norovirus

Norovirus

Norovirus causes acute vomiting and is spread easily in the air and through hand touch points. Where you have such illness reported ill guests should stay in their rooms in isolation. A specialist sanitising deep clean is required to control the infection.

Where you suspect an outbreak contact the Safety Assurance Team for advice.

It is a policy requirement of the Retail Safety policy section 3.3

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Innkeeper’s Lodge

Policies & Procedures Guide