IKL Knowledge

Policies & Procedures

FIRE HEALTH & SAFETY

13. Fire Alarm Failure

Fire Alarm Failure

Where a business has no working fire alarm then the hotel must out book all of their guests and close. It is not permitted to have guests sleeping overnight in a hotel with no fire alarm system working.

Section 6.7 of the Retail Safety Policy - Fire Alarm Failure gives further guidance and must be followed.

14. Electrical Failure

Electrical Failure

Where the Electrical Power to the business has failed you cannot operate the hotel Business. Lighting, heating and the Fire Alarm and Emergency Lighting systems will all not work. Guest safety and comfort cannot be maintained.

Once electric fails the Emergency light system will operate, this will last for 4 hours. Your fire alarm system has a 24hr back up battery.

Are other local businesses affected or is it just your Business. If it is just the local business then you should place a P1 reactive maintenance call to get the electrical system repaired.

Contact your local Power Company (details are recorded in the Core Information sheet displayed in the office). Establish the extent of the failure and how long it will be before power is restored.

If this is a long term problem you will need to Out Book guests. Start by informing guests still to check in of the problem.

Occupied rooms must have Lighting, heating and hot and cold running water to all services. (Sink, shower / bath and Toilet)

Where this requirement cannot be met then guests need to be Out Booked, you must inform your RBM and Central Reservations to facilitate this.

See section 1 - Accident and Incident Reporting.

• Notify Central Reservations – i.e. Rooms will need to stop being booked until power is restored • Establish if electrical failure is a localised problem or loss to area - If it is a power failure you are likely to be without full power for up to 4 hours • Remember you will lose the following facilities – Telephone, all lighting (Emergency lighting will last 4 hours) and hot water. Depending on how busy the hotel is this will take differing lengths of time to happen • Breakfast – we will have no tea / coffee / toaster • ASAP place letter under guest door and advise all guests on check in of the current status. – The letter should explain the general problem and what actions we will take. On the letter there should be a telephone number for the guests to use for further information • Take advise via your RBM if he/she is not available, your RD and inform him/her of the details (Financial implications) • Provide situation updates to guests as required • Do not make any comment to the press but instead refer them to Public Relations at head office • If problem persists relocate guests to alternative IKL accommodation • Increase security surveillance • Issue team members with torches to guide guests along corridors and guide guests to stairs • Complete Incident Report Log

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Innkeeper’s Lodge

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