IKL Knowledge

Check In Service Cycle - Guests

CHECK IN

1. GREET

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Smile & say Hi

Use Eye contact • Acknowledge the guest

2. WELCOME

• • • •

Welcome the guest to your lodge Has the guest stayed with you before?

Have they had a good journey? Talk to the guest & not the computer screen

3. ENGAGE & PROCESS

• •

Retrieve paper work

Confirm the room type & number of nights they are staying Ask the guest to check their details including their email address , complete their car reg , nationality & sign

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Process on Opera

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Innkeeper’s Lodge

Bitesize Guide