IKL Knowledge

Policies & Procedures

RESERVATIONS

CONTENTS

1 2 3 4 5 6 7 8 9

Introduction Log In Users Guest Profiles Reservations Cancellation Matrix Check In Credit Card Procedures

Third Party Authorisation Forms Gift Cards, Vouchers and Coupons External Accounts/Debtors

10 11 12 13 14 15 16 17 18 19 20 21 22 23

Extra Packages Early Departure Corrections and Adjustments No Shows and Late Cancellations Matrix Out of Order Rooms Policy Staff Accommodation Procedure and House Use Rooms End of Day Procedure Daily Reports Daily Tasks

Revenue Accounting Document Retention Civil Recovery Non Compliance

1

Innkeeper’s Lodge

Policies & Procedures Guide