IKL Knowledge

Check In Service Cycle - Guests

CHECK IN

Provide guest with relevant information such as: • Pub / Restaurant closing times •

4. INFORM

What time food and drink are served till

• • • • •

Location of night entrance

Free 02 Wi-Fi and how to log on Breakfast times and where it is served

Check out time

If they would like to make a reservation for dinner

•

Hand the guest their key with the number facing down Never verbally read aloud the room number Be clear with directions to the room Explain security fob system & night entrance Take the guest to their room / help with luggage if possible

5. DIRECT

CHECK IN

•

• •

•

• • •

Be genuine and smile

6. THANK

‘Enjoy your stay’

‘Let us know if there is anything else you need’

16

Innkeeper’s Lodge

Bitesize Guide