IKL Knowledge

Policies & Procedures

RESERVATIONS

Daily Reports

CONTINUED

Posting Journal by Cashier To run this report go to the Dashboard, click on Go to Reports and click on Posting Journal by Cashier. Choose your relevant date range and report criteria. When ready press Preview or Print. Refunds & Corrections To run this report go to the Dashboard, click on Go to Reports and click on Refunds & Adjust- ments. Choose your relevant date range and report criteria. When ready press Preview or Print.

19. Daily Tasks

Daily Tasks

AM (Between 7am & 11am) Check the hand over diary for the No Show report from Opera and inform CRO for charging via EMAIL.

Carry out an arrivals check, paying attention to payment instructions, paid and unpaid reservations etc.

Run the Housekeeping report in Opera and distribute noting any requests for sofa beds, cots, zip rooms etc. As housekeepers have finished cleaning the rooms, ensure that they are checked by the management team and that the room status is changed to clean so they are ready for check in. Print the Detailed Arrivals List from Opera for that day. Note any Express Check Ins, Reservation Comments, Special Requests etc and only allocate the relevant rooms (i.e. Allocate a room to a booking because a cot is required and cots only fit in certain rooms).

Remember that all third party payment forms will be attached to the reservations in OPERA as PDF’s. Make sure you charge the correct cards on arrival.

PM (from 12pm) Print off the registration cards and file them.

At 1pm, print another Detailed Arrivals List. Put the paperwork for them into an envelope with the key and the guests name on the front. Keep the second receipt for the guests to sign (ask to see the card that was used as payment to verify it is in the guests name. If the card is not the guests, a third party authorisation form MUST be present).

Check guests in as they arrive (This MUST be a complete check in ensuring that the guest is checked into their room in OPERA on arrival AND NOT LATER THAT NIGHT).

PM (as late as possible before the Pub closes) Run the end of day procedure. This will close that day’s business in OPERA. It will generate reports that need to be kept as part of that days banking. The No Show report needs to be placed in the hand over diary and actioned the following morning. The night Audit process should not be left for the day team the next day

20. Revenue Accounting

• All hotel accommodation must be fully declared to the Opera Lite system • Any discounting of hotel rooms must be agreed with Revenue Manager in advance • All MAB employees staying in Company accommodation on business should pay the approved Company rate • A registration card must be fully and legibly completed by all guests over 16 years of age • An accurate log of all rented rooms and guests must be maintained and stored on site for a period of 12 months • A copy of all guest bills & registration cards to be retained in a separate weekly retention envelope • All revenue changes to be documented on the Shift Report & signed by the Duty Management • Daily takings, Refund & Breakfast reports must be retained in the WSOB retention envelope

Revenue Accounting

CONTINUED

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Innkeeper’s Lodge

Policies & Procedures Guide