IKL Knowledge

Policies & Procedures

RESERVATIONS

Revenue Accounting CONTINUED

Revenue Accounting

• All refunds to be supported with a written explanation, signed receipt & retained in a separate file • All guests to pay on arrival unless prepaid. No tabs • The shift handover reconciliation reports to be retained for inspection • A copy of all guest bills & registration cards to be retained in a separate weekly retention envelope • All revenue changes to have a full explanation documented and available on site • Only a Duty Manager should complete refunds. These must be matched to the original transaction and full explanation stored on site

21. Document Retention

Document Retention

At the close of business for each guest in-house at the close of the restaurant business we should have:

• Original reservation • Registration documentation signed • Payment details (PDQ slip or receipt for cash)

In conjunction with all of the accounting revenue section these items of documentation should be clipped together and filed as today’s business before the end of the night. At the end of the week, documentation for the week’s business should be kept in the weekly retention envelope. It is a legal requirement that these documents are stored and available for inspection for six years.

22. Civil Recovery

Civil Recovery

Retail Loss Prevention

Mitchells and Butlers do use Civil Recovery where there are serious issues of loss due to theft or negligence against employees considered responsible. The decision to pursue any loss will be decided by the brand Retail Director

23. Non Compliance Breaches of the IKL & Opera Policy may be considered a disciplinary matter and the Company disciplinary procedure may be applied. Where it is believed that a criminal act may have been committed, e.g. theft, malicious damage, the matter may be referred to the Police.

Non Compliance

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Innkeeper’s Lodge

Policies & Procedures Guide