IKL Knowledge

Policies & Procedures

TEAM

CONTENTS

CONTENTS

1. 2. 3. 4. 5. 6. 7. 8. 9.

Abbreviations

Vision, Values, Priorites & Benefits

Who are IKL?

Job Descriptions

Perfect Guest Experience

IKL Guest Satisfaction Survey Our Hub and On Line Training

Uniform Policy

Social Networking

10. 11. 12. 13.

Forgotten Items

Travel Cots

Family Rooms and Sofa Beds

Lost Property

Innkeeper’s Lodge

Policies & Procedures Guide