IKL Knowledge
Policies & Procedures
TEAM
Guest Satisfaction ‘Super 6’ Focus Areas
Your
Your
Score:
Score:
Target
Score: Target
45%
61%
58%
2 - Check In 60%
4 - The Bathroom 46%
53%
6 - The Team
The team were warm and welcoming I was able to check in efficiently
The bathroom was clean The bathroom was well maintained Overall I was satisfied with the shower The team gave me all the info I needed for my stay Overall I was satisfied with the bathroom
The bathroom was adequately stocked
The team were obviousley enjoying their jobs I was satisfied with the hospitality I recieved from the team throughout my stay The team were responsive to my needs
Your
Target Overall satisfied with my stay at this Innkeepers Lodge 1 - Reservation 56% 3 - The Room 48%
5 - Breakfast 51%
(Net Promoter Score)
I will revisit Innkeepers Lodge
IKL: Our super 6. Key focus areas
I am likely to recommend this IKL to a friend or relative
Period & Date:
I found it easy to make my reservation I had all of the info related to my stay prior to arrival The room was clean The room was well maintained My bed was comfortable Overall I was satisfied with my room My pillows were comfortable
Overall I was satisfied with the breakfast The server interaction met my needs
The buffet breakfast was attractively presented and well stocked The buffet breakfast was fresh
13
Innkeeper’s Lodge
Policies & Procedures Guide
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