IKL Knowledge

Lost Property

CLEANING

Lost Property

Sometimes our guests leave items behind when they check out. If this happens you need to keep it safe as per policy below.

What to do: • Place the item(s) in a clear bag

• Fill in a ‘Lost Property Label’ with: Date found, Room Number, Guests Name & Item(s) found

• Put the label onto the seal of the bag

• Tell the Duty Manager in case the guest phones up. If it is a large or valuable item, the manager needs to phone the guest

• Fill in the Lost Property book (as per below)

• We need to keep any lost property for 3 months. After 3 months we can get rid of the items

• Always keep mobile phone charges etc behind reception. These can then be used by other guests if they have forgotten theirs  • Any valuable items (i.e. phones, tablets, jewellery) need to be labelled and kept in the safe

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Innkeeper’s Lodge

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