IKL Knowledge

Abbreviations

WELCOME

WELCOME BREAKFAST

IKL

Innkeeper’s Lodge

Abbreviations

M&B

Mitchells & Butlers

CRO

Central Reservations Office

RSC

Retail Support Centre

DD

Due Diligence

DND

Do Not Disturb

RSL

Reservations Support Line

NPS

Net Promotor Score

Room Types: SB

Single

DB

Double

TB

Twin

ZIP

Zip & Link (twin or double)

DBDS

Family (Double bed, double sofa bed)

DBSB

Family (Double bed, single sofa bed)

4

Innkeeper’s Lodge

Bitesize Guide