IKL Knowledge

Opera Reservations Process Manual

2015

Contents

8. Close of Business Procedures

8 Close of Business Procedures

8.1 Opera/Zonal End of Day Preparation

52

8.2 The Opera End of Day Process

52

8.3 Failure in End of Day Process

54

8.4 Reprinting Night Audit Reports

54

8.5 Non Arrival Process

54

9. Accounts Receivable Module

9 Accounts Receivable Module

9.1 Crediting Payments for local Debtors (Preapproved)

55

9.2 Statements

55

9.3 Reminders

55

9.4 Reports

55

10. Management and Reporting

10 Management and Reporting

10.1 Daily Checklist

56

10.2 Supporting Notes for Daily Tasks Checklist

57

10.3 Key Reports and Troubleshooting

58

10.4 Looking up Activity on a booking

59

10.5 The Phone Book (Shift F7)

59

11. Module Overview for GMs

11 Module Overview for GMs

11 Moduke Overview for GMs

60

5

Innkeeper’s Lodge

Opera Process Manual