IKL Knowledge
Opera Reservations Process Manual
2015
CONTINUED
2.4
Guest Profiles
• • • • • • • •
GO TO PROFILES
Search for the guest profiles
Select the profile with the most up to date information [EDIT]
Select OPTIONS then MERGE
Search again for the second profile [OK]
The Merge Screen below will show. Check the details [MERGE]
Repeat if there are more than two profiles which are clearly the same person
If in doubt – do not merge!
2.5
Making a Company Profile
If you have regular guests from the same company, it is useful to update their bookings with the Company Profile. Take the following steps:
• • •
Search for the Company, and if no record found select NEW
Select Company and OK
Complete the Company Name (full legal name), address, postcode and contact details
TIP: Search for the company using the minimum information e.g. Equalis, but complete the company name in full e.g. Equalis Taxation PLC. Fewer letters in the search box will widen the search.
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Innkeeper’s Lodge
Opera Process Manual
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