IKL Knowledge
Opera Reservations Process Manual
2015
Amending an Existing Reservation
Reservations
3.13
• • • •
From the dashboard, click on Update reservation
Search for the reservation to be updated
Highlight the reservation [EDIT]
Make the necessary amendments, bearing in mind that changes of arrival date or no of sleepers might result in a different price to the original booking
• •
[SAVE] the booking when the amendments are completed
Reissue a confirmation letter if required
3.14 3.14.1
Handling Requests for Cots/ Sofa Beds/Special Requests
Cots
•
Use the drop down arrow on Item INV on the Reservation Screen to open the inventory window
• • • • •
[ITEM INV]
[SEARCH] This will show if there are any cots available
If ok - [NEW]
Select “Cot/Crib” from the Item Code Drop Down
[OK][OK] [OK]
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Innkeeper’s Lodge
Opera Process Manual
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