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WELCOME

The Perfect Innkeeper’s Lodge Guest Experience

WELCOME

asked us to check our details, check our email address was correct, fill in our car reg and sign on the line. She asked if we had stayed with them before. We told her that we had stayed in other Innkeeper’s Lodges but this was our first time to Leeds. “Welcome to Leeds! Whilst I take your payment I will run through some information with you” As she processed our credit card payment she informed us of the bar and restaurant serving times, breakfast serving times and where that would be, check out time of midday and that the O2 Wi-Fi was free if we wished to access it. She said “I see you haven’t pre-ordered cooked breakfast but just to let you know there is a breakfast menu in your room and you can order any hot breakfast items with the breakfast host in the morning”. As she handed us our receipt and said “A few days after your stay you will receive a link via email to a survey related to your experience with us. “If you get a spare 5 minutes to complete this on line survey that would be great as we really appreciate your feedback” She then asked us if we would like to book a table for dinner which we did. As she handed us our room key she gave clear directions on how to use the security fobs and how to get to our room. She did offer to help us with our bags but on this occasion we could manage them ourselves.

The Perfect Innkeeper’s Lodge Guest Experience

As we were getting ready to head upstairs she said “If there is anything that you need during your time with us then just let us know. Enjoy your stay”.

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Innkeeper’s Lodge

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