IKL Knowledge

Opera Reservations Process Manual

2015

Check In

4.9

Walk in Reservations

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The availability calendar in the middle of the dashboard will show you how many rooms you have left to sell Entering the no of adults and selecting a room type will give you the rate of the day

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From the Dashboard – GO TO ROOM PLAN

Highlight the desired room by clicking on the relevant white cell. Press Walk In to continue. From this screen (Rate Query) continue as if you were making a reservation over the phone. When it is complete, check in as normal. Any Walk In paying cash MUST show valid photo ID (drivers licence, passport etc). If they cannot produce any ID you do not have to accept their request to stay.

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4.10

Printing ALL Registration Cards

To print registration cards, follow these steps:

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From the Dashboard click on Print Registration Cards

Check that the correct arrival date is selected and when ready press Print.

(This can be viewed on screen by clicking View. This will open the report as a PDF which can be printed)

CONTINUED

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Innkeeper’s Lodge

Opera Process Manual