cts 2016 brochure FINAL.indd

CTS is the first and only university-based, faculty-led symposium exclusively dedicated to excellence in service and services.

thank you to our supporting sponsors

chairman sponsors

you will benefit from CTS if you are a C-suite Executive (CEO, COO, CMO, CSO, CCO) Or an EVP, SVP, VP, Director, Manager, Consultant or Professional

Each year, the Compete Through Service (CTS) Symposium gathers the most innovative business minds and engaging academic thought leaders to further the science of service. Truly world class organizations leverage service for competitive advantage; CTS is where you will learn how to bring these best practices to your organization. discover break through service methodologies, innovative pricing options and opportunities for continuous service improvement • evaluate various revenue enhancing service models, supported by real life examples from diverse industries • be inspired to act on your learnings and develop a plan to bring cutting edge service offerings to your organization Each day of CTS will be delivered emphasizing one area of focus: • branded customer experience • digital transformation of service • growing the service business Likewise, the breakout sessions on Thursday afternoon will offer two modules in each of the three areas of focus. At the Symposium, you will: •

in these areas Services Strategy Service Management Account Management Customer Experience

Client Services

Sales & Business Development Customer Support or Advocacy Marketing Communications

Strategy and Strategic Planning Product & Service Development

Business Operations

Service Operations & Quality

all professionals who must understand how to use service and services as a source of competitive advantage benefit from the Compete Through Service Symposium

executive sponsors • Charles Schwab • Edward Jones • The INSIGHT Group

“This is thebest conference that I’veever attended Fully engaging! A great use of my time.” Heather Cone • Associate Vice President, Customer Experience • Cumis

page 2 • register today at wpcarey.asu.edu/cts • #cts_asu

compete through service symposium • page 3