Million Air July-August 2018

MILLION AIR

Take off Welcome aboard and welcome to the world of Million Air! In today’s business world, we know how difficult it is to find a truly genuine point of difference from our competitors. Everybody is closely watching each other and copying their every move. Many companies are sourcing products from the same suppliers or offering similar services. The difference in price from one business to another is often minimal. As this sameness engulfs the commercial market, it becomes more important for our company to stand out from the pack. The secret in setting Million Air apart from our competition is providing our customers with a truly memorable experience when they do business with us. As a result, our customers will not only keep coming back to our business but, more importantly, they will also tell others. It’s the power of word-of-mouth marketing. Outstanding customer relations don't just happen. They are the result of careful planning and dedicated attention over time. Get to know your customers; find out what makes them tick. Then, when you see them again, you will be able to establish a little deeper relationship that will translate into future sales and a dedicated customer. The success or failure of our company depends on how well we rise to the challenge of meeting our customers’ needs. By anticipating a customer’s need in advance, we will be ahead of the game. Our view of how we serve our customers may be very different from the views and opinions of our customers. This is why we should take every opportunity to engage with them and ask how we are performing, even if we don’t like some of the answers. Making a memorable experience can be done in a variety of ways, but every method begins with a knowledge of what is important to the customer. Without this understanding all improvements we make will be based purely on guesswork. We must take the time to get in touch with our customer base and ask them what services they would like to see in the future. Million Air continues its unwavering pursuit in serving your every need. I invite you to email me personally on how we may improve our focus, so that we may remain worthy of your continued loyalty. Business or pleasure, we want your travels to be safe and memorable and your arrivals tailored specifically to you and your needs.

Keep ’em flying…

Roger Woolsey CEOMillion Air ceo@millionair.com

PARTNER WITH MILLION AIR AND REACH THE ELITE Become an exclusive partner of Million Air, North America’s premier private airport terminals. By placing your print ads in Million Air Magazine or displaying your product at one of our 30 terminals, your marketing message will speak directly to an audience of the highest net worth individuals on the planet. We welcome more than one million passengers annually, each with an average net worth of $41m. So climb aboard the Million Air Collection and gain a first-class, all-access pass to the world’s wealthiest consumers. For more information contact millionairmagazine@millionair.com