2005 Best Practices Study

AGENCIES WITH REVENUES OVER $25,000,000

How Time Was Spent

Group L&H CSRs

2005

Average Top 25%

Selling New Business (New or Acct Rounding) 2.6%

Number

16.6 46.0

Administration 11.0%

High Low

Marketing (Placement) 25.1%

3.8

Average Commissions Serviced

PROFILE

$383,644 $797,830

Claims Processing 4.3%

Average Pay ($)

$49,779

Customer Service 57.0%

Average Pay (as % of Book Serviced)

13.0%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 16.3%

Number

21.7 56.3

Administration 4.1%

High Low

Marketing (Placement) 24.6%

2.7

EMPLOYEE OVERVIEW

Average Commissions Serviced

$192,915 $284,067

Claims Processing 2.2%

Average Pay ($)

$38,982

Customer Service 52.8%

Average Pay (as % of Book Serviced)

PRODUCER INFO

20.2%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced

Insufficient Data - Chart Not Applicable

*

*

Average Pay ($)

*

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

*

*Insufficient Data

110