2005 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000

How Time Was Spent

Group L&H CSRs

2005

Average Top 25%

Selling New Business (New or Acct Rounding) 10.3%

Number

4.0

Administration 6.6%

High Low

10.5

0.6

Marketing (Placement) 20.6%

Average Commissions Serviced

PROFILE

$300,492 $467,972

Claims Processing 5.7%

Average Pay ($)

$40,913

Customer Service 56.8%

Average Pay (as % of Book Serviced)

13.6%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 12.0%

Number

7.3

Administration 3.8%

High Low

20.5

Marketing (Placement) 17.0% Claims Processing 3.8%

2.0

EMPLOYEE OVERVIEW

Average Commissions Serviced

$169,398 $253,489

Average Pay ($)

$36,005

Customer Service 63.4%

Average Pay (as % of Book Serviced)

PRODUCER INFO

21.3%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced

Insufficient Data - Chart Not Applicable

*

*

Average Pay ($)

*

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

*

*Insufficient Data

78

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