2005 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000

How Time Was Spent

Group L&H CSRs

2005

Average Top 25%

Selling New Business (New or Acct Rounding) 8.4%

Number

8.5

Administration 6.1%

High Low

20.0

1.0

Marketing (Placement) 25.9%

Average Commissions Serviced

PROFILE

$315,516 $479,369

Claims Processing 9.9%

Average Pay ($)

$48,775

Customer Service 49.7%

Average Pay (as % of Book Serviced)

15.5%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 12.8%

Number

9.6

Administration 5.4%

High Low

40.0

Marketing (Placement) 16.9%

1.0

EMPLOYEE OVERVIEW

Average Commissions Serviced

$170,439 $262,410

Claims Processing 2.8%

Average Pay ($)

$40,556

Customer Service 62.1%

Average Pay (as % of Book Serviced)

PRODUCER INFO

23.8%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced

Insufficient Data - Chart Not Applicable

*

*

Average Pay ($)

*

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

*

*Insufficient Data

94