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Moving, Warehousing and Faci l i ty Support for Healthcare Environments

F l e x i b l e , S c a l a b l e S o l u t i o n s f o r H e a l t h c a r e E n v i r o n m e n t s

suddath.com/healthcaremoves

Moving, Warehousing and Facility Support for Healthcare Environments

There is no place more critical than where patients are treated, diseases are cured and lives are saved. The rapid pace of change in today’s healthcare industry means organizations need capable, flexible providers who understand their role in minimizing disruption to the life-changing work of your hospital, research center or medical office. When you partner with Suddath, you benefit from nearly 100 years of specialized healthcare experience with industry specific solutions and technology catered to meet the unique challenges of your environment. We work hard to align with your mission. If your No. 1 goal is to cure a debilitating disease, we galvanize our teams around that mission and work as partners in your cause to help you help others. From organizing move and furniture related service requests to managing even the most complex research and laboratory relocation, our focus is on managing risk, reducing cost and creating a consistent program that fits the unique needs of your healthcare organization.

100 Years of Experience

Suddath helped put a brand-new U.S. naval hospital in Guam, and has worked with Emory University Hospital and the largest cancer research center in the U.S.

Why Choose Suddath

Innovative technologies for greater control and visibility

Save time and money, while reducing risk

Customized, global project and program solutions

Why Choose Suddath

Innovative Technologies for Greater Control and Visibility

A common pain point for our customers is the lack of modern technology in the moving business. That’s why Suddath strives to be the most innovative company in our industry. After listening to client requirements, we developed award- winning technology applications that dramatically improve the customer experience. With Suddath, you get visibility, convenience and peace-of-mind through our web-based client portals; detailed guaranteed estimates; digital contracting; modern inventory control; and your own customized digital dashboard to monitor move progress and quality.

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In 25 warehouse facilities across the U.S., Suddath invested in and implemented HighJump™, a world-class, Tier -1 Warehouse Management System. The system allows you to:

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• View and manage your FF&E inventory in real time through a client web portal • Manage multiple projects at once • Access the portal from computer, phone or tablet Tracker powered by Telescio ® Tracker powered by Telescio SM cker powered by Telescio ® ker powered by Telescio SM

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Customers with ongoing facility support needs or multiple locations often struggle to keep service requests organized. As a result, they overspend due to a lack of centralized control. Our customer service request management system, Portal, offers:

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• Convenience, control and savings for ongoing move and furniture support programs • Integration with existing facility management systems

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Suddath is the only company in the industry with a digital dashboard that gives you visibility into every step of your move anytime, anywhere. Using Tracker, you can:

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• Watch your move take place in real time • Monitor progress, inventory and quality • Instantly access information through your computer, phone or tablet powered by Telescio ®

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Save Time and Money, While Reducing your Risk

With a broad menu of services and patent pending, award-winning technology, Suddath helps you consolidate services and create synergies across your project and support activity. By working with fewer vendors, you save administrative time, stretch your dollars further and increase accountability. Using proven industry best practices, we streamline your process and help you avoid costly waste and mistakes. Our deep resources help you scale quickly to meet aggressive challenges head-on, without compromising long-term budgets. We are a highly capable project partner with teams trained to bring order, consistency and savings to ongoing move and furniture support programs. • Less complexity and administrative cost associated with managing fewer vendors • Intelligent service bundling to maximize efficiency and reduce cost • Proven tools, techniques and technology to streamline the process and avoid costly mistakes • Scalability to overcome unforeseen construction and product delays, potentially saving millions of dollars • Variable planning and management resources to help flex up for spikes in volume

• Deep labor and equipment resources to deliver aggressive timelines • Patent pending award winning technology to track and protect your assets

Customized, Global Project and Program Solutions

Healthcare organizations have massive and diverse needs as they support existing locations and bring new locations online. Our comprehensive menu of services enables healthcare clients to consolidate multiple needs under one fully integrated service provider. By combining local presence with global reach, we support our clients across the globe. From one project in a single location, to several projects happening simultaneously in multiple locations, we deliver competitive solutions using a standardized process that can be applied consistently across the country and around the world.

• Consolidated services to reduce complexity and cost • Professional planning services paired with asset and labor-based services

• Dedicated program teams for clients with ongoing needs in one or more locations • 18 owned domestic locations and national network of trusted agent partners • Expansive global reach with partners in 150 countries • Wholly owned global logistics division for competitive domestic and international transportation

Suddath Expertise and Menu of Services

Today’s healthcare organizations are challenged more than ever to deliver constantly increasing project portfolios and ever-increasing facility support services, all while maintaining very lean budgets across the facilities, real estate, activation and project management departments. As your partner, our goal is to help you do more with less by acting as a wealth of resources and finding synergies and cost savings across all your activity. When you choose Suddath, you can select from our broad menu of services. By pairing services, you receive simple, one-stop-shop solutions with proven tools, techniques, and award-winning patent pending technology that improves your end user experience, increases control and eliminates waste. From basic moving all the way to embedded planning support teams that work as an extension of you, Suddath offers a wide variety of competitively priced services.

• FF&E Warehousing and Last Mile Services • Space, Furniture and Move Planning • On-going Moves, Adds, Changes and Facility Support • Installation and Reconfiguration • Research and Laboratory Relocation • Administrative Moving • Vacated Space Decommission Including Surplus Asset Management • Transportation

Case Study: U.S. Naval Hospital Guam Location: United States Island Territory of Guam • 400 medical staff and personnel relocated • 750 new cubicles installed • 130 container loads of FF&E consolidated • Biomedical equipment services • International freight forwarding • Warehousing and asset management • IT and desktop support

Our capacity exceeds four million square feet of dedicated warehouse space with climate-controlled space available.

FF&E Warehousing for Construction and Renovation Projects

Lack of real-time inventory visibility during construction or renovation projects is a significant challenge for many healthcare organizations. Unfortunately, local warehouse providers often lack the necessary modern warehouse management systems necessary to give accurate, up-to-date reports. They also struggle with outdated record keeping and spreadsheets that provide incomplete information days or even weeks after receiving a delivery. Recognizing the customer need for complete, current information, Suddath invested heavily in implementing a World Class Tier -1 Warehouse Management System across 25 warehouse locations three years ago. Today, these systems allow you to view and manage your FF&E inventory in real time, giving you an unprecedented level of control and visibility over your FF&E inventory.

Inventory management is the lifeblood of any healthcare project. With, HighJump™, our Tier-1 warehouse management system, you can access and manage your inventory anytime, anywhere for more control and a better experience. Visibility at every step • Client web-portal to view POs, Item Master, receipts, delivery orders and shipments • Real-time view of inventory with continuous cycle counts and inventory imagery Fully automated process • Item master creation, sub-project creation and consolidation

• Receiving, scanning and location • Delivery and work order creation • High-touch labeling and kitting communication

• Online purchase order schedule and reconciliation • Instant and accurate reporting of freight damage and shortages

• Automated shipment manifest • Automated return authorizations

• Real-time status of outbound deliveries • Detailed billing to better manage costs

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Industry-Leading Technology to Solve Common Healthcare Challenges

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Healthcare organizations have diverse move and facility support needs that are complicated by the quick pace of business. On any given day, there could be furniture support services, administrative moves, large activation projects and multiple events to support. Keeping all this activity organized is a common customer challenge. Many organizations overspend just to experience poor end-user satisfaction due to a lack of centralized control. Common challenges include: • Lack of defined structure, process and SLA’s around service request activity • Outdated technology (email, phone call and poorly supported internal systems) • Overspending related to poor service bundling, vendor management and last-minute requests • Poor end-user experience due to lack of communication and service confirmations • Poor activity and cost reporting by location, department and other divisions for cost allocation • Lack of funding to improve existing facility management systems powered by Telescio ® powered by Telescio SM

To solve these challenges, Suddath offers a secure, web-based system that allows healthcare clients to request and manage services online. This program is designed to help companies like you find synergies across all your activity

to reduce cost while dramatically improving your end-user experience. Benefits include: • Secure, web-based, self-service platform to initiate and manage services online • Low-cost solution that integrates with existing facilities management systems • Customizable approval management workflow and compliance controls • Service bundling to increase productivity and eliminate waste • Automated status updates and service confirmations • Customizable reporting of activity by service type, location, department and other areas Best Ongoing Facility Support Teams in the Industry

While technology is at the heart of our solution, we are continually committed to delivering world-class service. As America’s largest commercial moving company, Suddath has the luxury of partnering with only the best service teams in the industry to ensure you receive outstanding service around the globe. Our commitments include: • Strict compliance with security, badging, PPE and facility requirements • Consistent service teams so you work with the same crews regularly • Experienced and trained crews who understand your locations and priorities • Trucks and handling equipment outfitted for healthcare environments • Accessible and engaged relationship management to make sure you are consistently satisfied

Research, Laboratory and Administrative Project Moves Construction and renovation related healthcare project moves are extremely complicated and carry significantly more risk than average furniture and equipment activity. Just one project could include priceless research, biological specimens, temperature-sensitive materials, confidential documents and highly-specialized multi-million-dollar equipment requiring significant experience, detailed planning, careful sequencing and strict control over the move process. As your healthcare project partner, it is our priority to be involved early in the planning process and work as an extension of your activation, employee safety and health (ES&H), project management, patient transfer and administrative teams to identify critical dependencies, build the relocation plan and understand how our execution impacts others while ensuring sufficient safeguards to avoid unnecessary risk. Recognizing the significant risk associated with healthcare project moves, Suddath offers award-winning, industry-first technology to digitally track inventory, move standards and compliance throughout the planning and delivery process. Suddath is the only company in the industry that provides you with a digital dashboard that monitors move progress, inventory control and compliance with your internal standards. From ensuring ES&H clearance and original equipment manufacturer (OEM) preparations through inventory tracking and quality checklists for the destination location, our Tracker technology allows you to watch your move take place in real time, directly through your computer, tablet or smartphone. • Auto import of to/from list and asset lists • Computer generated labels and placards with QR code identifiers Telescio SM Telescio Tracker Portal Estimator SM Logo with mark Logo with sub Logo with sub Telescio SM Telescio SM Tracker powered by Telescio ® powered by Telescio ® Portal Award-Winning, Industry Leading Technology for Healthcare Project Moves powered by Telescio ® Estimator

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Case Study: Emory University Hospital Location: Atlanta, Georgia • 250 patients • 450,000 square-foot new facility • 3-month timeline • 30 patients moved per day • 40-patient ICU moved • Computer disconnect and reconnect • Decommission of existing furniture

• Customizable pre and post-move compliance checklists *Digital inventory tracking of all confidential records, high-value cargo, contents and furniture • Real time client dashboard to monitor progress on computer, tablet or smartphone • Automatic reconciliation of overages and shortages *Customizable notification workflow and external vendor communication functionality Suddath combines industry-leading technology with the best project management and service teams in the industry to meet all your healthcare project needs.

Suddath is proud to be the 2018 CIO Award Winner for our innovative proprietary technology, Tracker, which digitally tracks inventory and move status.

suddath.com/ healthcaremoves

suddath.com/healthcaremoves

©2018 Suddath Van Lines, Inc. U.S. DOT No. 29609 Fla. IM No. 1411

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